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Grievance Redressal Process

  • Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email maybe sent at tradefire.india@gmail.com
  • Alternatively, the Investor may call on +91 7026982020
  • The client can expect a reply within 21 days of approaching the Research Analyst.
  • In case the client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
  • After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
  • For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
  • Details of Compliance Officer:
  • Name : Deepti
  • Contact No. : +91 7026982020
  • Email : deepti@swastiga.com